This Cookie Policy describes how Fortune Gems 2 uses cookies and similar technologies when you visit and use our platform. Its purpose is to help you understand what information is stored on your device, why it is used, and what options you have to control it.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
For Queen Casino, gaming must remain exclusively a form of pleasant and safe entertainment. We recognize that for a small minority of users, gaming can become a problem. We are actively committed to promoting a responsible gaming environment and providing tools that help our users maintain control.
Cookies are small text files that a site can save on your browser or device. They are usually used for the platform to function correctly, to remember choices (for example, language) and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (for example, local browser identifiers) for comparable purposes.
Access to Queen Casino services is strictly forbidden to minors under 18 years of age. We carry out rigorous identity checks to ensure compliance with this rule. We advise parents to use filtering software (such as Net Nanny or CyberPatrol) to prevent minors from accessing gambling sites from shared devices.
We use cookies to:
We provide users with a series of features to prevent compulsive behavior:
Deposit Limits: Allow setting a maximum amount that can be deposited on a daily, weekly, or monthly basis.
Loss Limits: Allow limiting the maximum amount one is willing to lose within a certain period.
Session Time-out: Automatic alerts that notify the duration of the current gaming session.
Self-Exclusion: Option to suspend access to your account for a determined period (e.g., 6 months) or permanently.
Account Closure: The user can request the definitive closure of their profile at any time.
They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see relevant section).
They help understand how the platform is used (e.g., pages visited, loading times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
If we use targeting cookies at any time, their purpose would be to limit repetitions, measure campaigns, and display content more in line with interests. If we do not carry out interest-based advertising, this category may be disabled or used in a limited way. When it exists, it will be managed by consent, and you can reject it without losing access to essential functions.
Play only for fun, not as a means to earn money.
Set a budget and never gamble amounts you cannot afford to lose.
Don't chase losses; accept the session's outcome and stop.
Monitor the time spent online.
Avoid playing when under the influence of alcohol, drugs, or in states of emotional stress.
Where appropriate, you will see a cookie notice that allows you to:
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
It is important to pay attention to behaviors such as:
Feeling the need to bet increasingly larger amounts.
Neglecting family or work obligations to gamble.
Lying to relatives and friends about the extent of betting.
Asking for loans to finance gambling activity.
Feeling irritable when trying to reduce gambling time.
You can control cookies from your browser settings. In general, you can:
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
If you believe that gambling is negatively affecting your life, we encourage you to seek external support. There are professional organizations specializing in helping people with problem gambling that offer free, anonymous, and confidential counseling. Do not hesitate to contact local healthcare centers present in Italy.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal functioning of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Our staff is trained to recognize signs of potential addiction and to act with discretion and professionalism in advising on the use of protection tools. Although Queen Casino monitors activity on the platform, the ultimate responsibility for gambling behavior lies with the user.
A cookie can be:
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
This policy is regularly updated to include best practices in consumer protection and responsible gaming.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us: