This Cookie Policy describes how Fortune Gems 2 uses cookies and similar technologies when you visit and use our platform. Its purpose is to help you understand what information is stored on your device, why it is used, and what options you have to control it.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will request your consent before activating non-essential cookies.
The protection of our users' privacy is an absolute priority for Queen Casino. This policy explains how we collect, use, store, and protect personal data provided through interaction with the queen-casino.site website, in full compliance with the General Data Protection Regulation (GDPR) and current Italian laws.
Cookies are small text files that a site can save on your browser or device. They are often used to make the platform work correctly, to remember choices (for example, language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (for example, local browser identifiers) for comparable purposes.
Queen Casino may collect and process the following types of data:
Identification and Contact Data: name, surname, email address, date of birth, and phone number, provided during registration or communication with support.
Navigation and Device Data: IP address, browser type, operating system, and unique device identifiers.
Usage Data: information on how you interact with the platform, session duration, and pages visited.
Transaction Data: if applicable, details relating to deposits or withdrawals (excluding sensitive credit card data, which is handled by encrypted payment processors).
Support Communications: recordings or transcripts of requests sent to our customer service.
We use cookies to:
The processing of personal data is based on several legal grounds:
Performance of a Contract: to provide the services requested by the user.
Legitimate Interest: to ensure the security of the Site and prevent fraudulent activities.
Legal Obligation: to comply with anti-money laundering regulations or requests from authorities.
Consent: for sending direct marketing communications (optional).
They are essential for the service to function. Without them, some functions would not be available (for example, authentication, security, load balancing). These cookies usually cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).
They help understand how the platform is used (for example, pages visited, loading times, error events). The information collected is usually aggregated to generate statistics and improve the service. When applicable, they are activated only with your consent.
They allow remembering choices to offer a more consistent experience (for example, region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more in line with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When it exists, it will be managed through consent and you may reject it without losing access to essential functions.
The data is used for the following purposes:
User account management and identity verification.
Provision of technical assistance and customer support.
Improvement of platform security and abuse prevention.
Statistical analysis to optimize the gaming offer and user experience.
Sending updates and promotions, subject to consent.
When applicable, you will see a cookie notice that allows you to:
You can modify your decision at any time from the privacy/cookies options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
We retain personal data only for as long as strictly necessary to achieve the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. At the end of the retention period, data is securely deleted or anonymized.
You can control cookies from your browser settings. In general, you can:
If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).
Queen Casino does not sell or rent personal data to third parties. Information may only be shared with trusted service providers (e.g., hosting, analytics systems) who act as data processors. In the event of transfers outside the European Economic Area (EEA), we adopt standard contractual clauses to ensure an equivalent level of protection.
Some functions may rely on external providers (for example, measurement services, security or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and demand reasonable standards of security and confidentiality.
We implement strict technical and organizational security measures (such as SSL encryption) to protect data from unauthorized access, loss, or alteration. However, it is important to remember that no data transmission system over the Internet can be guaranteed to be 100% secure.
A cookie can be:
The duration depends on its purpose (for example, security, preferences, measurement) and is adjusted to be proportional to the objective.
As a user, you have the right to:
Access your personal data in our possession.
Request the rectification of inaccurate or incomplete data.
Request data deletion ("right to be forgotten").
Object to or restrict processing for legitimate reasons.
Request data portability in a structured format.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
To exercise your rights or request clarification, you can contact our Data Protection Officer (DPO) at the dedicated email address:
Email: [email protected]
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us: