Terms and Conditions of Service
This Cookie Policy describes how Fortune Gems 2 uses cookies and similar technologies when
you visit and use our platform. Its purpose is to help you understand what information is stored on your
device, why it is used, and what options you have to control it.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by
law, we will ask for your consent before activating non-essential cookies.
Acceptance of Terms
Access to and use of the queen-casino.site website are governed by these Terms and Conditions. By using the Site or registering an account, the user declares to have read, understood, and fully accepted the content of this agreement. If you do not accept these terms, you are invited to immediately cease use of the platform.
Cookies are small text files that a site can save on your browser or device.
They are typically used for the platform to function correctly, to remember choices (e.g.,
language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers)
for comparable purposes.
Eligibility and Account Registration
Users must be at least 18 years old to access the services.
Only one account is allowed per person, household, or IP address.
The user is responsible for the secrecy of their access credentials.
Providing false or incomplete information during registration may lead to account suspension or closure.
We use cookies for:
- maintaining the session and enabling essential functions (login, security, fraud
prevention);
- improving service performance and stability;
- remembering settings and preferences;
- measuring platform usage to identify errors and optimize the experience;
- where appropriate, displaying more relevant content or communications based on interests.
User Obligations and Prohibited Conduct
The user agrees to use the Site lawfully and respectfully. It is strictly forbidden to:
Use automated software (bots) or artificial intelligence systems to alter game outcomes.
Attempt unauthorized access or tamper with the Site's technical infrastructure.
Use the platform for money laundering or terrorism financing activities.
Harass or insult other users or support staff.
Strictly Necessary Cookies
They are essential for the service to function. Without them, some features would not be available (for
example, authentication, security, load balancing). These cookies normally cannot be deactivated
from our preference system, although you can manage them from your browser (see the corresponding
section).
Performance and Analytics Cookies
They help understand how the platform is used (for example, pages visited, loading times, error
events). The collected information is usually aggregated to compile statistics and improve the service.
Where applicable, they are activated only with your consent.
Functionality Cookies
They allow remembering choices to offer a more consistent experience (for example, region, language,
display settings). They can be activated by our tools or by integrated components, and in
certain cases require your consent.
Advertising and Targeting Cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure
campaigns, and display content more aligned with interests. If we do not carry out interest-based advertising,
this category may be disabled or used in a limited way. Where it exists, it will be managed
by consent and you can reject it without losing access to essential functions.
Payments, Deposits, and Withdrawals
If applicable, financial transactions on Queen Casino are subject to security checks. Withdrawals may be subject to identity verification by submitting valid documents. Queen Casino reserves the right to cancel winnings resulting from technical bugs or manifest system errors. Any bank fees for transactions are, unless otherwise specified, the responsibility of the user.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (for example, analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on
the platform or by resetting cookies in your browser. Please note that revoking consent does not
affect the legality of prior use based on your authorization.
Disclaimer of Warranty and Risk Statement
Gambling and the use of online platforms involve inherent risks. Queen Casino provides its services "as is" and "as available," without explicit or implicit guarantees of winning or absence of technical interruptions. The outcome of games is determined by certified random number generators (where applicable), and past results do not guarantee future results.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete stored cookies and data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (for example, maintaining the
session).
Intellectual Property
All content on queen-casino.site, including logos, graphics, texts, software, and code, is the exclusive property of Queen Casino or its licensors and is protected by copyright and industrial property laws. Partial reproduction without written authorization is prohibited.
Some functions may rely on external providers (for example, measurement services, security
or integrated functionalities). These third parties may set their own cookies or identifiers. We do not
control the internal operation of these technologies, but we strive to limit their use to what is necessary
and demand reasonable standards of security and confidentiality.
Links and Third-Party Services
The Site may contain links to external websites. Queen Casino has no control over such sites and assumes no responsibility for their content or for any damages resulting from their use.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (for example, security, preferences, measurement) and is adjusted to be
proportional to the objective.
Limitation of Liability
To the maximum extent permitted by Italian law, Queen Casino shall not be liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site, including errors, transmission delays, or network interruptions.
We may update this policy to reflect technical, operational, or legal changes. The current version
will be published on the platform with its update date.
Suspension and Termination
We reserve the right to suspend or terminate your access to the services, without notice, in case of violation of these Terms or for security reasons.
If you have questions about the use of cookies or wish to exercise options related to your preferences,
contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, Floor 9, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City,
Mexico